To start a return
Find your order number located on your packing slip and order confirmation email, and click the button below to start your return. Questions? Please contact us.
We do not accept a returned item that’s worn, damaged, washed or altered in any way. We do not accept returned items that were sent back by you directly without checking with us first.
Have more questions? Help Center
Eligible items can be returned within 30 days of purchase for a refund. We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns on custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.
Refunds and Exchanges
Once your items are returned, you will receive a notification of your refund, store credit, or new order.
Refunds will be issued once we have received your returned item(s). Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
All customers may exchange Core Styles and Colors of equal value. Once you start your exchange, please drop off your return immediately as exchanges are not initiated until the label is scanned.
Note： Refunds will be initiated for items only, other fees like insurance, shipping, COD service charges are non refundable.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund or new order.
Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.
All embroidered items are final sale and cannot be returned for a refund or exchange.
